Privacy Policy

Last updated: May 16, 2026

RemoveHQ LLC ("RemoveHQ", "we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect information you provide when using our website at removehq.com (the "Site") or engaging our services.

1. Information We Collect

Information you provide

When you submit a review for assessment or engage us for services, we collect:

• Your name and business name
• Your email address and optional phone number
• The URL of the Google review you wish to have assessed or removed
• Any additional context you choose to share
• Billing information necessary to process payments (handled by our payment processor)

Information collected automatically

When you visit the Site, we may collect basic technical information such as browser type, device type, pages visited, and approximate location based on IP address. This is used to operate and improve the Site.

2. How We Use Information

We use the information collected to:

• Assess and respond to review removal requests
• Communicate with you about our services
• Process payments for completed work
• Operate, maintain, and improve the Site
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only as necessary to provide the service or as required by law. Categories of third parties we may share information with:

• Payment processors (such as Stripe) for handling payments
• Email service providers for client communications
• Hosting and infrastructure providers that operate our website and tools
• Service providers and contractors who assist us in performing the service, bound by confidentiality obligations
• Legal authorities if required by law or court order

4. Google

To perform our service, we submit information about the targeted review through Google's content reporting channels. This information is shared with Google as the platform owner. We do not share your billing information, contact details, or other personal information with Google beyond what is necessary to identify the review.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the service, and as required by applicable tax, accounting, and legal obligations. You may request deletion of your information at any time by contacting us, subject to records we are required to retain by law.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information (subject to legal retention requirements)
• The right to opt out of certain uses of your information

To exercise these rights, contact us at [email protected].

8. Cookies

The Site uses minimal cookies for essential functionality. We do not use third-party advertising cookies or sell visitor data to advertisers.

9. Children

The Site and our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Site. The "Last updated" date at the top reflects the most recent revision.

11. Contact

For privacy questions or to exercise your rights, contact us at [email protected].

RemoveHQ LLC is the data controller for the information processed under this Privacy Policy.